At Esenza Farms Pvt. Ltd., customer satisfaction is important to us. We strive to provide high-quality products and services. This Refund Policy outlines the conditions under which refunds, replacements, or cancellations may be processed.

1. Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped or delivered, cancellation requests may not be accepted.

To request a cancellation, please contact our customer support team as soon as possible.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• The product received is damaged or defective.

• The wrong product has been delivered.

• The product is unavailable after payment has been successfully processed.

• The order cannot be fulfilled due to unforeseen circumstances.

Refund requests must be submitted within 7 days of receiving the product or service.

3. Non-Refundable Items

Refunds will not be provided in the following situations:

• Products damaged due to misuse, negligence, or improper handling by the customer.

• Products that have been used, altered, or modified after delivery.

• Requests made after the specified refund period.

• Customized, personalized, or special-order products unless they arrive damaged or defective.

4. Return Process

To request a return or refund, customers must:

1. Contact our support team with order details.

2. Provide proof of purchase.

3. Submit photographs or supporting evidence if the product is damaged or defective.

4. Follow the return instructions provided by our team.

Returned products must be in their original condition and packaging where applicable.

5. Refund Processing

Once the returned product or refund request has been reviewed and approved:

• Refunds will be processed to the original payment method.

• Processing times may vary depending on the payment provider or banking institution.

• Customers will be notified once the refund has been initiated.

6. Replacement Policy

Where appropriate, Esenza Farms Pvt. Ltd. may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

7. Shipping Charges

Shipping and handling charges are generally non-refundable unless the return is due to an error on our part or a defective product.

8. Changes to This Policy

Esenza Farms Pvt. Ltd. reserves the right to modify this Refund Policy at any time without prior notice. Any updates will be posted on this page with the revised effective date.

9. Contact Us

For refund, return, or cancellation requests, please contact:

Esenza Farms Pvt. Ltd.

Email: info@esenzefarm.com
Phone: +91-8329739088

Address: ESENZE FARM PVT.LTD PRITY PARK CHS OVLA NAKA, GHODBANDAR ROAD THANE (WEST) 400615 MAHARASHTRA